Anonymous
map-marker Boca Raton, Florida

Call for assistance, great job.

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I called for assistance immediately. That response was very effective. We we were able to fix the problem.
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Anonymous
map-marker Jupiter, Florida

Fan would start on its own

Very pleasant person suggested to change code said if that didnt work they would send another transmitter. I changed the code it didnt work called back and they said they would send a new transmitter
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User's recommendation: Very good product highly recommend

Bobby J Ivu

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Verified Reviewer
| map-marker Starkville, Mississippi

Question about deep fryer cooker

The oil would not heat until I turned the TIMER on. Is that the way it works? I thought that by setting the temp control that that would heat the oil but it didnt!
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Preferred solution: Information!!!

Gale A Seo

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Verified Reviewer
| map-marker Grovetown, Georgia

I bought two wet rated fans for my dock. Unhappy with both!

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I bought the first fan ,The Rainman, it did not produce much air. So I bought another one that was supposed to produce twice as much air. No better. What I wasnt told was they would not work in an area that does not have a wall or two to bounce the air off of. I told the people I was buying a fan for my dock!!! No walls on docks. Advertising says nothing about needing a wall.
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Loss:
$1000

Preferred solution: Let the company propose a solution

Diana M Fte
map-marker Scarsdale, New York

The technician was extremely helpful.

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The remote had to be recalibrated. She walked me through the steps and repeated for me, I asked. It made me feel super comfortable as a person who gets nervous with technology.
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User's recommendation: All my ceiling fans for the last 25 years have been Minka.i bought new ones because I wanted to change the style. I gave the old ones to friends and they were very happy.

Arline H Kvf

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Verified Buyer
|

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Verified Reviewer
| map-marker Charlotte, North Carolina

Lengthy Process

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Minka Group - Lengthy Process
Minka Group - Lengthy Process - Image 2
Minka Group - Lengthy Process - Image 3
Original review Nov 02, 2021
I've tried to obtain a replacement receiver for my 8 yr old Pancake Fan. This will be my third try. Each time I get a part # that I then have to order through a local fixture store. The first two were not the correct wiring configuration. Hoping the third time will work. In Minka's favor, they do have technicians readily available to help when I call. Just looking for the right part! First image is what I need. Second image is the latest received.
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User's recommendation: Minka has some of the best looking fans around. Since I own several, I still think they are worth the price of the design. And, for the most part, the quality seems excellent.

Brayam Mag
map-marker Tampa, Florida

Sent wrong part

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Called and got assistance to correct a hand held monitor for the fan. We determined after his conscientious effort on the fact that I had a defective handheld product. He sent me another product I was hoping it would be a handheld but this version looks like I have to wire it into the fan this was not mentioned and Im wondering whether this was the wrong P part number
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Anonymous

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Verified Buyer
| map-marker Centralia, Illinois

I was impressed on how you took care of things so quickly

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Minka Group - I was impressed on how you took care of things so quickly
I called this morning with a clicking noise going on with my fan. The person I talk to seem to know exactly what was wrong. And told me how to respond and that they would send parts to me. I appreciate how easy the problem was to take care of.
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miguel d Lzc
map-marker Las Vegas, Nevada

Customer service

My remote control its not working anymore I got the new receiver but I need know if I had to put it down the whole fan
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Pros:
  • Nice looking fan
Cons:
  • Technical support unware of minka warranty

Preferred solution: Customer service

User's recommendation: I need customer care help at this point I’m don’t get any help

Jashoda P
map-marker Virginia Beach, Virginia

Issue with current light

The light is not working out of the bulb inside out door light ablove garage please call me I am frustrated
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Preferred solution: Deliver product or service ordered

User's recommendation: So so may be.

Anonymous
map-marker Naples, Florida

New Fan not working

I installed a new Minka Aire fan. It did not work but during trouble shooting I found that it would run and operate if I push started the blades. Minka tech said I had to send proof of purchase and they would send replacement receiver. I sent the proof but nothing happened. The tech I had spoken to was never available and others said they would sort it out and I would be contacted. Nothing happened. I returned the fan to the Amazon seller. When you call a company tech department and a recording says all of our techs are busy it is a clue about the quality of their product.
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User's recommendation: Minka Aire fans are more expensive than others but not better

Arline H Kvf

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Verified Reviewer
| map-marker Charlotte, North Carolina

Lengthy Process

I've tried to obtain a replacement receiver for my 8 yr old Pancake Fan. This will be my third try. Each time I get a part # that I then have to order through a local fixture store. The first two were not the correct wiring configuration. Hoping the third time will work. In Minka's favor, they do have technicians readily available to help when I call.
View full review
Robert K Dpr

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Verified Reviewer

Complete disappointment and total NEGATIVE experience

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I asked if there was a replacement controller for the Minka Fan that does not need the receiver in the fan unit and was sent an electrician group that I could join called just answers with a $5 charge to my credit card.
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Loss:
$150
Pros:
  • All 4 fan receivers failed within a 2 year period

Preferred solution: Let the company propose a solution

User's recommendation: Don't deal with Minka products unless you work for them.

Justin H Snb

Technical support

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The lady I talked to was one of the worst customer service I've ever dealt with. Her service skills and demeanor made me think it might have been her 1st day on the job and it was a bad day at home ( probably works from home, such a hard life) I had to explain everything I've done 6 times and the tone of her voice displayed what a condescending *** she was.
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Preferred solution: Let the company propose a solution

User's recommendation: Minka fans great, tech support this women SUCKED

Derek S Nsc

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Verified Reviewer

Minka traditional dual fan has unbalanced wobble (one fan only)

Experiencing unacceptable / annoying wobble in both fans. And, drive motor which rotates fans has grinding sound as if bearing bad / worn. Need replacement with new fan. Not refurbished item with problems.
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Cons:
  • It broke the first time i used it

Preferred solution: Let the company propose a solution

User's recommendation: Will offer full endorsement once issues corrected

Derek S Nsc

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Verified Reviewer
| map-marker Arlington, Texas

Minka traditional dual fan has unbalanced wobble (one fan only)

Both fans have noticeable / unsatisfactory wobble. And, drive motor which rotates fans has grinding sound~ bad bearing, etc Need new replacement, and not refurbished product. Please assist, and thsnks in advance. D Spigener
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User's recommendation: Will offer full endorsement once issues corrected

About

Related Companies

Minka Aire, George Kovacs, Metropolitan Lighting Fixture, Minka Lavery

Summary

Minka Group is a company that has become an industry trend setter in decorative lighting. The corporate head office of Minka Group is based in Corona, California. Minka Lighting LLC relies on quality standards and exceptional workmanship of each and every product it manufactures. Minka Group deals in product design united by premium quality and diverse price range. Minka Group has a portfolio of renowned brands such as Metropolitan, Minka-Lavery, Ambience, The Great Outdoors, and Minka-Aire among others. Minka Lighting LLC has variety of collections presenting Arctic Frost, Bling Bang, and Camden Square lighting.

Minka Group reviews and complaints

Minka Group is ranked 67 out of 2282 in Furniture and Decor category

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